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Adv Serials Manag Aism7h
Hepfer
Hardcover - $226.95
Change has always been characteristic of serials, and now the nature and speed of that change have altered with the development of electronic technology. Inflation, automation, and changes in publishers' practices and vendors' services all make their ...
Delivering Satisfaction and Service Quality : A Customerbased Approach for Libraries
Peter Hernon
Hardcover - $92.95
A step-by-step process for identifying needs, improving service quality, evaluating customer satisfaction, and implementing a service plan that keeps patrons in the library.
Revisiting Outcomes Assessment in Higher Education
Peter Hernon
Paperback - $102.95
The current interest in outcomes assessment represents a major shift in recent decades in attitudes about evaluating education. Outcomes assessment deals not only with assessment, but with accountability, usually in terms of accomplishing goals defin ...
Fool's Gold : Why the Internet Is No Substitute for a Library
Mark Y. Herring
Paperback - $92.95
This work skeptically explores the notion that the internet will soon obviate any need for traditional print-based academic libraries. It makes a case for the library's staying power in the face of technological advancements (television, microfilm, a ...
